CSR | Voice & Non-voice

Alorica Inc.; Quezon City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Health Insurance

HMO

Performance Bonus

Incentives

Job Training

Job summary

Alorica Inc. in Quezon City is hiring for an entry-level, on-site, full-time customer service role. No prior experience required and training will be provided.

The position involves handling voice and non-voice interactions, addressing inquiries, and ensuring customer satisfaction. BPO environment with health benefits and performance incentives. Candidates should have a high school diploma or equivalent and be capable of professional written and spoken communication in English.

Qualifications

• No experience required for entry-level roles.
• Education: High School or equivalent.
• Full-time position based in Quezon City with on-site work.

Responsibilities

• Handle inbound and outbound customer calls as part of voice accounts.
• Provide product and service information to customers.
• Resolve customer concerns and complaints following standard procedures.
• Meet quality and productivity targets.

Skills

Customer service

Call handling

English language

Team player

Education

High School diploma

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

Voice Account Responsibilities:

• Handle inbound and outbound customer calls
• Provide product and service information
• Resolve customer concerns and complaints
• Follow standard call handling procedures
• Meet quality and productivity targets

Non-Voice Account Responsibilities:

• Respond to customer inquiries via chat or email
• Provide timely and accurate information
• Resolve customer issues professionally
• Maintain proper documentation of interactions
• Ensure customer satisfaction in written communication
• Meet response time and quality metrics

Other Details:

• With or Without BPO Experience
• No Versant No Mock Calls
• Fast & Easy Hiring process
• Virtual / Walk in application are open

Call Centre Team Player Customer Service English Language

HR Manager Alorica

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