Call Center Representative - Alorica Eton Centris Site - Work Onsite

Alorica Philippines; Quezon City; On-site; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training

Performance Bonus

Vacation Leave

Anniversary Bonus

Annual Performance Increase

Job summary

A leading BPO company in Quezon City is hiring a Call Center Representative to engage with customers and resolve inquiries. This position welcomes fresh graduates and those without BPO experience, offering extensive training and various benefits such as performance bonuses and paid training. Candidates will work onsite with a supportive team and enjoy a competitive salary package.

Qualifications

• No prior BPO experience needed; will provide training.
• Candidates must be open to working onsite and should demonstrate a strong work ethic.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Call Centre

English Language

Customer Service

Strong Work Ethic

Team Player

Problem Solving

Organizational Skills

Technical Skills

Interpersonal Skills

People Skills

Education

High School Graduate

Vocational Graduate

College Undergraduate

Fresh Graduate

Job description

Call Center Representative - Alorica Eton Centris Site - Work Onsite

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Skills

• Call Centre
• English Language
• Customer Service
• Strong Work Ethic
• Team Player
• Problem Solving
• Organizational Skills
• Technical Skills
• Interpersonal Skills
• People Skills