Customer Service Representative - Alorica Cubao site

Alorica Philippines; Quezon City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Incentives

Government Mandated Benefits

Health & Wellness Insurance

Paid Training

Vacation Leave

13th Month Pay

Anniversary Bonus

Job summary

A customer service company in Quezon City is seeking candidates for an on-site position. This role offers salary ranges from ₱18K to ₱37K monthly and is open to fresh graduates and those without BPO experience. Responsibilities include answering customer inquiries, resolving issues, and processing orders. The company provides extensive training and numerous employee benefits including performance bonuses and paid leave.

Qualifications

• No BPO experience needed, training provided.
• Open to fresh graduates, SHS/HS grads, college undergrads, vocational grads.
• Skills in customer service and teamwork are essential.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Upsell or cross-sell products and services.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Job description

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives, Government Mandated Benefits, Insurance Health & Wellness, Office Parties

Professional Development

Job Training, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Required skills: English Language, Customer Service, Problem Solving, Team Player, Call Centre, Back Office Support, People Skills, Technical Skills, Strong Work Ethic, Organizational Skills

Working Location

Please note that this position is on-site in Quezon.