Customer Service Representative | Uptown Site

Accenture in the Philippines; Taguig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and performance incentives

Company-sponsored training and upsklll

Paid Sick and Vacation Leaves

Job summary

Accenture in the Philippines is seeking a Customer Service Representative to support customer care needs from our Taguig site. You will help ensure call quality and meet service levels while resolving inquiries promptly.

The ideal candidate is an Open HS/SHS graduate with at least 6 months of BPO experience and must be willing to work full-time onsite in Taguig City, including shifting schedules and holiday work.

Qualifications

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Education

High School graduate / SHS graduate

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You

The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Taguig City
• Amenable to shifting schedules and holiday work