Customer Service Representative

8000 Accenture Inc Company; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Job summary

Accenture is seeking a CSR to provide customer service support in Manila, Philippines. The role requires ensuring call quality and meeting service levels, with flexibility for shifting schedules and holidays as needed.

Open to undergraduates and graduates, with or without BPO experience, and to work at Accenture offsite onsite locations in Quezon City, Mandaluyong, or Taguig. Accenture offers a dynamic, global environment and opportunities to grow within a leading professional services company.

Qualifications

• Open to college undergraduates and college graduates with or without BPO experience.
• Amenable to work on shifting schedules and during holidays if needed.
• Good English communication skills.
• Open to work at any Accenture offsite onsite: Quezon city, Mandaluyong, Taguig city.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve customer issues in a timely fashion.

Skills

Good English communication skills

Job description

CSR

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Eligibility & Qualifications

• Open to college undergraduates and college graduates with or without BPO experience
• Amenable to work on shifting schedules and during holidays if needed
• Good English communication skills
• Open to work at any Accenture offsite onsite: Quezon city, Mandaluyong, Taguig city
• #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture