No Phone Calls | IT Account | Technical Support Representative | Beginner-Friendly

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 390,600; Full time

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative – Telco. This on-site role in Malabon invites fresh graduates to join a technical customer support team, handling inquiries via phone, chat, or email and guiding clients through solutions.

We offer paid training from Day 1, performance-based incentives, and opportunities for growth in a people-first environment. English proficiency and problem-solving skills are essential for success.

Qualifications

• High school or senior high school graduate; college degree preferred.
• Excellent English communication, both written and spoken.
• Strong problem-solving and analytical thinking.
• Customer-focused attitude with good multitasking abilities.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with clear, step-by-step solutions.
• Document issues and resolutions accurately for case records.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer-focused

Analytical

Education

High School or Senior High School graduate

College degree preferred

Tools

Basic computer skills

Job description

No Phone Calls | IT Account | Technical Support Representative | Beginner-Friendly

Caldwell Communications Consultancy Philippines

On-site - Malabon Fresh Graduate/Student High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Telco

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities:

Handle technical inquiries via phone, chat, or email

Troubleshoot software, hardware, or connectivity issues

Guide clients with step-by-step solutions

Document issues and resolutions accurately

Escalate unresolved issues to higher-level technical support

Meet service quality and productivity targets

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid technical training provided

Requirements:

High School or Senior High School graduate (College preferred)

Strong English and problem-solving skills

Customer-focused and analytical

Basic computer skills and multitasking ability

Willingness to work onsite in Metro Manila

Why Join Us

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

English Language Customer Service Scheduling Interpersonal Skills Call Centre

HR Manager Caldwell Communications Consultancy Philippines

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you're applying for

Tips

Some of our features may not work properly on your device.