PURE Non Voice | IT Support Specialist | Competitive Salary

Caldwell Communications Consultancy Philippines; Quezon City; In loco; PHP 223.000 - 335.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay & incentives

Paid training from day 1

Career growth opportunities

Supportive people-first environment

Descrizione del lavoro

Caldwell Communications Consultancy Philippines is hiring a Technical Customer Service Representative – Telco to troubleshoot and support clients with technical issues in a non-voice capacity. On-site in Quezon City, the role offers competitive pay, paid training from Day 1, and a career growth path within a people-first team.

Responsibilities include handling tech inquiries via phone, chat, or email; guiding clients with step-by-step solutions; documenting issues; and meeting quality targets

Competenze

• High School or Senior High School graduate; College preferred.
• Strong English and problem-solving skills.
• Customer-focused and analytical mindset.
• Basic computer skills and multitasking ability.
• Willingness to work onsite in Metro Manila.

Mansioni

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Conoscenze

Strong English

Problem-solving

Customer-focused

Analytical

multitasking

Formazione

High School / Senior High School

College preferred

Strumenti

Basic computer skills

Descrizione del lavoro

PURE Non Voice | IT Support Specialist | Competitive Salary

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Telco

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities:

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment

HR Manager Caldwell Communications Consultancy Philippines

Active within three days

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