Customer Service Representative | Retail Account Specialist

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Medical reimbursement

Health insurance

Job summary

A leading communication consultancy in the Philippines is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service. The role requires handling customer inquiries, providing product information, and maintaining accurate transaction records. Candidates must be high school graduates with strong English communication skills and a customer-focused attitude. Join a supportive work environment with opportunities for career growth.

Qualifications

• Must be a graduate of High School or Senior High School, with preference for college education.
• Strong communication skills in English are essential.
• Must be detail-oriented and customer-focused.
• Basic computer and multitasking skills are required.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Problem solving

Team player

Strong work ethic

Organizational skills

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service Representative | Retail Account Specialist

Caldwell Communications Consultancy Philippines

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills Back Office Support Organizational Skills Call Centre Interpersonal Skills

Government Mandated Benefits

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO