Telco Account Representative | Weekends Off | Paid Training

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Health Insurance

Paid technical training

Performance incentives

Job summary

A communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. In this role, you will troubleshoot technical issues and provide clear solutions to clients via phone, chat, or email. The ideal candidate will have strong English and problem-solving skills, a customer-focused mindset, and basic computer abilities. Competitive pay, performance incentives, and technical training will be provided in a supportive and collaborative environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English and problem-solving skills.
• Customer-focused and analytical.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.

Skills

Strong English communication

Problem-solving skills

Customer-focused mindset

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step‑by‑step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher‑level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem‑solving skills
• Customer‑focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment

Insurance Health & Wellness

Health Insurance, HMO