Non Voice Agent | Telco Chat| Open for HS Grad

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid technical training

Professional growth

Job summary

A leading communications consultancy is seeking Technical Customer Service Representatives to provide support for clients facing technical issues. The role involves troubleshooting inquiries through phone, chat, or email, and documenting resolutions accurately. Ideal candidates should be High School graduates with strong English and problem-solving skills, as well as a customer-focused mindset. Join a supportive team environment and take advantage of competitive pay and growth opportunities.

Qualifications

• Strong English and problem-solving skills.
• Customer-focused and analytical.
• Basic computer skills and multitasking ability.
• Basic computer skills and multitasking ability.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer service

Interpersonal skills

Organizational skills

Education

High School or Senior High School graduate

College degree preferred

Job description

Non Voice Agent | Telco Chat| Open for HS Grad

Caldwell Communications Consultancy Philippines

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email


• Troubleshoot software, hardware, or connectivity issues


• Guide clients with step-by-step solutions


• Document issues and resolutions accurately


• Escalate unresolved issues to higher-level technical support


• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays


• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)


• Strong English and problem-solving skills


• Customer-focused and analytical


• Basic computer skills and multitasking ability


• Willingness to work onsite in Metro Manila

Why Join Us

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Apply Now

Start your technical support career at Caldwell and help clients resolve issues efficiently.

Interpersonal Skills Call Centre Back Office Support Organizational Skills People Skills Team Player Problem Solving Customer Service

HR Manager Caldwell Communications Consultancy Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,


• requires you to provide a guarantee or collects property,