CSR - Technical Account Representative | HMO on Day 1

Caldwell Communications Consultancy Philippines; Quezon City; On-site; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Technical training and professional growth

Job summary

A prominent communications consultancy is seeking a Technical Account Representative to provide troubleshooting and support for clients experiencing technical issues. This role requires strong English communication and problem-solving skills, with responsibilities including handling inquiries via various channels and documenting resolutions. The candidate should be a High School graduate, willing to work onsite in Quezon City, and will benefit from competitive pay and training opportunities.

Qualifications

• Strong English communication skills are essential.
• Problem-solving skills to assist clients effectively.
• Customer-focused approach with an analytical mindset.
• Basic computer skills are required for troubleshooting.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Document issues and resolutions accurately.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving skills

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

CSR - Technical Account Representative | HMO on Day 1

Caldwell Communications Consultancy Philippines

On-site – Quezon City | No Exp Required | High/Senior High School | Full-time

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem‑solving skills
• Customer‑focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment

Key Skills

• English Language
• Problem Solving
• Team Player
• Back Office Support
• Call Centre
• Customer Service
• Interpersonal Skills
• People Skills
• Strong Work Ethic

Working Location

Please be vigilant if the position requires you to work overseas. Report any employer that withholds your ID, requires a guarantee, forces you to invest, or otherwise engages in illegal activities.

HR Manager, Caldwell Communications Consultancy Philippines