Chat Agent | Tech Representative | Paid Training

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Job summary

A telecommunications consultancy firm is seeking Technical Customer Service Representatives to provide support for technical inquiries. The ideal candidate will handle issues via phone, chat, or email and assist clients with detailed troubleshooting. Responsibilities include documenting solutions and meeting quality targets. Applicants must be High School graduates with strong English skills and a customer-focused approach. On-site work in Caloocan is required, and paid training will be provided.

Qualifications

• High School or Senior High School graduate, College preferred.
• Must have strong English and problem-solving skills.
• Ability to work effectively in a team setting.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Provide step-by-step guidance for clients.

Skills

Strong English skills

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Back Office Support

Call Centre Organizational Skills

Strong Work Ethic

Technical Skills

Education

High School or Senior High School graduate

College preferred

Job description

Chat Agent | Tech Representative | Paid Training

Caldwell Communications Consultancy Philippines

On-site – Caloocan

No Exp Required

High/Senior High School

Full-time

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step‑by‑step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher‑level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem‑solving skills
• Customer‑focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila
• Back Office Support, Call Centre Organizational Skills, Strong Work Ethic, Customer Service, Problem Solving, Team Player, Technical Skills

Benefits

• Medical Reimbursement
• Health Insurance, HMO