Call Center Representative/ Email Chat Support

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance incentives

Employee perks and benefits

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communication consultancy company is seeking a Call Center Representative/Email Chat Support in Quezon City. This role is open to applicants with no prior experience, offering a full-time position in a friendly and professional environment. Responsibilities include customer communication, issue resolution, and matching customer demands with available products. Opportunities for career growth and performance incentives are provided.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first contact whenever possible.
• Matches customer demands to available products and services.
• Uses persuasion skills to overcome objections and gain customer agreement.
• Communicates specific information to clients and shares insights with colleagues.

Education

Bachelor

Job description

Call Center Representative/ Email Chat Support

Caldwell Communications Consultancy Philippines

On-site - Quezon City | No Exp Required | Bachelor | Full-time

Job Description

We are continuously looking for candidates for our team.

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• 13th Month Pay.
• HMO with 3 free Beneficiaries on Day One.
• 20% ND Maternity/Paternity Leave.
• Opportunity for rapid career growth for Top Performers.
• Retirement/Life Insurance for Qualified Staff.
• Work-life Balance Processes and Programs.

Qualifications

No experience required.