Customer Service Representative – Tech & Consumer Services

Metacom Careers; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is seeking a Customer Service Representative to handle inbound calls for tech and consumer services in Taguig. The role requires high school education and strong English communication, with or without BPO experience.

You will assist with account updates, billing, and technical troubleshooting while maintaining a professional, customer-focused approach. Training and development opportunities are provided in a fast-paced environment.

Qualifications

• At least High School Graduate or equivalent.
• With or without BPO experience, depending on the account requirements.
• Good English communication skills, both verbal and written.
• Comfortable handling voice calls and assisting customers with technical concerns.
• Basic knowledge of computers, mobile devices, internet connectivity, and common applications.
• Strong troubleshooting, problem-solving, and active listening skills.
• Ability to explain technical information in a simple and easy-to-understand manner.
• Willing to work on a shifting schedule, including weekends and holidays.
• Able to work in a fast-paced, customer-focused environment.

Responsibilities

• Handle inbound customer calls regarding technology products, services, accounts, and technical concerns.
• Provide troubleshooting and step-by-step assistance for basic technical issues.
• Assist customers with account updates, billing inquiries, service requests, and product information.
• Diagnose customer concerns and provide accurate and timely solutions.
• Guide customers through device, application, connectivity, and service-related troubleshooting.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Escalate complex technical concerns to the appropriate support team when necessary.
• Maintain a professional and customer-focused approach throughout every interaction.
• Meet established targets for customer satisfaction, quality, productivity, and attendance.

Skills

Customer service

Problem solving

Team player

Interpersonal skills

Organizational skills

Education

High School Graduate or equivalent

Job description

Customer Service Representative – Tech & Consumer Services

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Customer Service Problem Solving Team Player Interpersonal Skills Organizational Skills

Key Responsibilities

• Handle inbound customer calls regarding technology products, services, accounts, and technical concerns.
• Provide troubleshooting and step-by-step assistance for basic technical issues.
• Assist customers with account updates, billing inquiries, service requests, and product information.
• Diagnose customer concerns and provide accurate and timely solutions.
• Guide customers through device, application, connectivity, and service-related troubleshooting.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Escalate complex technical concerns to the appropriate support team when necessary.
• Maintain a professional and customer-focused approach throughout every interaction.
• Meet established targets for customer satisfaction, quality, productivity, and attendance.

Qualifications

• At least High School Graduate or equivalent.
• With or without BPO experience, depending on the account requirements.
• Good English communication skills, both verbal and written.
• Comfortable handling voice calls and assisting customers with technical concerns.
• Basic knowledge of computers, mobile devices, internet connectivity, and common applications.
• Strong troubleshooting, problem-solving, and active listening skills.
• Ability to explain technical information in a simple and easy-to-understand manner.
• Willing to work on a shifting schedule, including weekends and holidays.
• Able to work in a fast-paced, customer-focused environment.