Customer Service Representative / Healthcare Account

Metacom Careers; Taguig; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers on-site in Taguig is seeking a Customer Service Representative for a Healthcare Account. No prior experience required, High School diploma or equivalent, full-time.

Responsibilities include handling customer inquiries, maintaining satisfaction, documenting interactions, and collaborating with the team to improve processes. Training programs are provided to enhance product knowledge and skills.

Qualifications

• High School Diploma or equivalent.
• 0-1 year of BPO customer service experience.
• Strong communication and interpersonal skills.
• Patience and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide solutions in a timely manner.
• Maintain high levels of customer satisfaction throughout the process.
• Document customer interactions and update records accurately.
• Collaborate with team members to improve customer service processes.
• Participate in training programs to enhance product knowledge.

Skills

Strong communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Customer Service Representative / Healthcare Account

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Handle customer inquiries and provide solutions in a timely manner.
• Maintain high levels of customer satisfaction throughout the process.
• Document customer interactions and update records accurately.
• Collaborate with team members to improve customer service processes.
• Participate in training programs to enhance product knowledge.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• BPO Experience Level: 0-1 year of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.

Tips

Some of our features may not work properly on your device.