Customer Service Representative

Transcosmos Asia Philippines, Inc.; Taguig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Training Subsidy

Job Training

Job summary

A leading BPO company is seeking customer service representatives in Taguig. The role involves managing customer inquiries through calls, emails, and chats. Candidates must have completed Senior High School and possess at least one year of experience in the BPO industry. The position requires good communication skills and the ability to work onsite in a fast-paced environment. This opportunity offers training and professional development benefits to support your growth.

Qualifications

• At least 1 year experience in BPO industry.
• Average to Good communication skills.
• Amendable working onsite in Taguig.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries.
• Provide product and service information accurately.
• Resolve customer concerns in a timely manner.

Skills

Communication skills

Customer service

Problem solving

Education

Senior High School

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style based on customer location and cultural background
• Participate in training and continuous improvement activities

Basic Requirements

• At least finished Senior High School
• With at least 1 year experience in BPO industry
• Average to Good communication skills
• Amendable working onsite in McKinley Hills, Taguig City (beside Venice Grand Canal Mall)
• Amendable working on a shifting schedule including weekends and holidays

Government Mandated Benefits

Training Subsidy

Professional Development

Job Training

Working Location

McKinley Hill Dr. McKinley Hill Dr, Taguig, Metro Manila, Philippines