Customer Experience Representative – Retail Account

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is recruiting for an entry-level Customer Experience Representative for our Retail Account in Taguig. This on-site role welcomes graduates with strong English communication and a customer-focused attitude. Training will be provided, and no prior BPO experience is necessary.

You will handle inquiries, manage orders and returns, and ensure accurate documentation while adhering to company policies. The position supports weekends and holidays as needed in a fast-paced environment.

Qualifications

• Entry-level opportunity; no prior BPO or customer service experience required.
• Strong English communication skills, both verbal and written.
• Willing to learn and undergo training; customer-oriented attitude.

Responsibilities

• Assist customers with product and service inquiries.
• Handle concerns regarding orders, deliveries, returns, and refunds.
• Provide accurate information and appropriate solutions to customers.
• Communicate professionally through phone, chat, or other support channels.
• Document customer interactions accurately.
• Follow company policies, procedures, and account guidelines.
• Escalate complex concerns when necessary.
• Provide a positive customer experience in every interaction.

Skills

English communication

Listening skills

Typing

Customer-focused

Adaptable

Education

Bachelor degree

Job description

Customer Experience Representative – Retail Account

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

We are looking for College Graduates to join our Retail Account as Customer Experience Representatives. This is an entry-level opportunity, so no prior BPO or customer service experience is required. We are looking for candidates with strong English communication skills and a customer-focused attitude.

Key Responsibilities

• Assist customers with product and service inquiries.
• Handle concerns regarding orders, deliveries, returns, and refunds.
• Provide accurate information and appropriate solutions to customers.
• Communicate professionally through phone, chat, or other support channels.
• Document customer interactions accurately.
• Follow company policies, procedures, and account guidelines.
• Escalate complex concerns when necessary.
• Provide a positive customer experience in every interaction.

Qualifications

• College graduate, any course.
• No prior work or BPO experience required.
• Strong English communication skills, both verbal and written.
• Comfortable communicating with customers in English.
• Good listening and comprehension skills.
• Basic computer and typing skills.
• Willing to learn and undergo training.
• Customer-oriented, adaptable, and willing to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays as required.

We welcome fresh graduates and candidates with no prior BPO experience who are confident in communicating in English, eager to learn, and interested in building a career in the customer service industry.

Customer Service Team Player Problem Solving Interpersonal Skills