Customer Service Representative | SM Clark | ONSITE JOB

TalentLink Outsourcing; Pampanga; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Performance Bonus

Paid Training

13th Month Pay

Vacation Leave

Annual performance increase

Job summary

A customer service provider in Pampanga is seeking a Customer Service Representative for an onsite role at SM Clark. The position offers a competitive salary, performance bonuses, and comprehensive training, with no prior BPO experience required. Responsibilities include answering customer inquiries, resolving complaints, and maintaining accurate records. Ideal for fresh graduates and undergraduates looking to start their careers in a supportive environment. Benefits include vacation leave, night differential, and annual appraisal.

Qualifications

• Ability to work onsite with a professional and supportive team.
• No BPO experience needed; training will be provided.
• Open to fresh graduates and college undergraduates.
• Night differential of 20% is offered
• Paid training and incentives provided
• 13th month pay is included
• Vacation Leave / Personal Time Off – Paid
• Annual performance increase is offered

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Gather and relay customer feedback.
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Skills

Customer service skills

Communication skills

Problem-solving

Team coordination

Education

High School Diploma

Vocational Certificate

Job description

Customer Service Representative | SM Clark | Onsite Job

TalentLink Outsourcing

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Maternity & Paternity Leave, Vacation Leave

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase

Working Location

Tech Hub 6, 5F, SM Clark, Angeles City, Tech Hub 6. SM Clark, Clark Freeport, Mabalacat City, Pampanga, Philippines

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