Call Center Representative - Alorica Clark Site - Work Onsite

Alorica Philippines; Pampanga; On-site; PHP 206,460 - 306,900; Full time

Benefits offered by this job

Competitive salary packages

Paid training

Vacation leave

Performance bonus

Insurance Health and Wellness

Job summary

A leading BPO company is seeking a Call Center Representative to work onsite in Pampanga. This role offers a competitive salary ranging from ₱18.5K to ₱27.5K monthly, along with benefits such as paid training, vacation leave, and performance incentives. Fresh graduates and high school graduates are encouraged to apply, as no prior experience is needed. Join a professional and supportive team to start your career in customer service.

Qualifications

• No BPO experience needed - will train.
• Open to fresh grads, SHS/HS grads, college undergrads, vocational grads.
• Ability to communicate clearly and follow company guidelines.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.

Skills

Customer service skills

Communication skills

Problem-solving

Education

Senior high school diploma or equivalent

Job description

Call Center Representative - Alorica Clark Site - Work Onsite

Urgent: ₱18.5-27.5K monthly, on-site in Pampanga, no experience required, high/senior high school, full-time.

Job Description

Alorica is seeking a Call Center Representative to work onsite in Pampanga. The role offers a competitive salary package, incentives, and benefits.

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements and Benefits

• Competitive salary packages + incentives
• No BPO experience needed - will train
• Open to fresh grads, SHS/HS grads, college undergrads, vocational grads
• 20% night differential
• Paid training and incentives
• 13th month pay
• Vacation leave/personal time off - paid
• Anniversary bonus
• Annual performance increase
• Work onsite with a professional and supportive team

Working Location

The position is located onsite in Pampanga. Please be cautious of fraud when applying for jobs that require overseas work.

If you encounter any suspicious activities during your job search, such as an employer withholding your ID or requiring a guarantee, please report it immediately.

Employee Recognition and Rewards

Performance bonus, anniversary gifts, annual appraisal, employee of the month award, employee recognition program, incentives.

Government Mandated Benefits

Insurance Health and Wellness

Health insurance, HMO.

Professional Development

Job training, maternity and paternity leave, sick leave, vacation leave, volunteer time off.