Chat Support Representative | Cubao | Onsite Job

TalentLink Outsourcing; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service outsourcing company located in Quezon City is seeking enthusiastic individuals to join their team. The role involves answering customer inquiries through various communication channels, resolving complaints, and ensuring customer satisfaction without requiring previous experience. The company offers competitive salary packages, comprehensive training, and attractive benefits, such as HMO, paid leaves, and performance incentives. Fresh graduates and those seeking vocational opportunities are encouraged to apply, making this a great entry into the industry.

Qualifications

• NO BPO experience needed – We’ll train you!
• Fresh grads welcome: SHS/HS grads, college undergrads, vocational grads
• Willing to work onsite with a professional team

Responsibilities

• Answer customer inquiries via email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer service

Communication

Team coordination

Job description

Responsibilities :

• Answer customer inquiries via email, or chat.
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase