Customer Service Representative | Onsite Job | Makati Site

Alorica Philippines; Makati; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Paid Training

13th Month Pay

Vacation Leave / Personal Time Off

Employee Recognition Program

Holiday Gifts

Incentives

Quarterly Gifts

Health Insurance

HMO

Job Training

20% Night Differential

Paid Training & Incentives

13th Month Pay

Vacation Leave

Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service provider in Makati is seeking energetic individuals for an on-site role. This position offers a supportive team environment and provides training for fresh graduates and high school completers. Employees can enjoy various benefits including a competitive salary, paid training, and performance bonuses. Strong communication skills and a dedication to customer satisfaction are essential for success in this position.

Qualifications

• No BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Organizational Skills

Interpersonal Skills

Technical Skills

Education

High School Diploma or equivalent

Vocational Grads

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly Gifts

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

Responsibilities :

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills People Skills Call Centre Organizational Skills Interpersonal Skills

Working Location

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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