Customer Service Representative | ONSITE JOB | Davao City

Alorica Philippines; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training

13th Month Pay

Anniversary Bonus

Annual Performance Increase

Vacation Leave / Personal Time Off

Job summary

A leading outsourcing company in the Philippines is seeking customer service representatives to assist with customer inquiries and provide effective solutions. No prior BPO experience is required, as comprehensive training will be provided. Ideal candidates will enjoy a supportive work environment and have opportunities for performance bonuses, paid training, and vacation leave. The company welcomes fresh graduates and individuals looking to build a career in customer service. Competitive salary packages plus incentives are offered.

Qualifications

• Fresh graduates and those with no BPO experience are welcome to apply.
• Must possess strong problem-solving and technical skills.
• Ability to work onsite with a supportive team.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Coordinate with other teams for issue resolution.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

People Skills

Call Centre Experience

Organizational Skills

Interpersonal Skills

Education

High School Graduate

College Undergraduate

Vocational Graduate

Job description

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly Gifts

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

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Responsibilities :

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills People Skills Call Centre Organizational Skills Interpersonal Skills

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Prince Jethro Evangelista

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