Customer Service Representative - Alorica Lipa Batangas site

Alorica Philippines; Batangas City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Paid Training

13th Month Pay

Vacation Leave

Annual Performance Increase

Job summary

A leading customer service provider in Batangas City is seeking motivated individuals to join their team in a customer support role. No prior BPO experience is necessary as training will be provided. The role involves answering customer inquiries, resolving complaints, and maintaining accurate records. The ideal candidates will be fresh graduates or those with varying educational backgrounds, and they will enjoy benefits such as performance bonuses and a supportive work environment.

Qualifications

• No BPO experience needed, training provided.
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• 20% Night Differential and Paid Training.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Job description

Job Description

Employee Recognition and Rewards: Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives.

Government Mandated Benefits and Insurance Health & Wellness are provided.

Other benefits include Office Parties, Job Training, Maternity & Paternity Leave, Sick Leave, and Vacation Leave.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits

• Earn ₱18K up to ₱37K monthly salary range.
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential.
• Paid Training & Incentives.
• 13th Month Pay.
• Vacation Leave / Personal Time Off – Paid.
• Anniversary Bonus.
• Annual Performance Increase.
• Work Onsite with a professional & supportive team.

Required Skills: English Language, Customer Service, Problem Solving, Team Player, Call Centre, Back Office Support, People Skills, Technical Skills, Strong Work Ethic, Organizational Skills.

Working Location

Please be aware of potential fraud when applying for jobs that require working overseas. Be cautious of employers who withhold your ID, require guarantees, or collect property.