Customer Service Representative - Alorica Clark Pampanga site

Alorica Philippines; Pampanga; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Paid training

Health insurance

Vacation leave

Annual performance increase

13th Month Pay

Night differential

Job summary

A leading service provider in Pampanga is hiring for a customer service role. This position offers a competitive salary range of ₱18K to ₱37K per month. Fresh graduates and those without BPO experience are encouraged to apply as training will be provided. Benefits include paid training, health coverage, and performance incentives.

Qualifications

• No BPO experience needed; training will be provided.
• Willingness to handle customer inquiries via multiple channels.
• Ability to meet performance and quality metrics.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Skills

Customer service skills

Effective communication

Problem-solving

Upselling

Education

Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team