Customer Service Representative (Sales Account + Open for fresh graduate)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company is seeking a Customer Service Representative for a Sales and Retention Account. This role involves assisting clients, managing inquiries, and ensuring a great customer experience. Candidates must have a Bachelor's degree and at least 1 year of experience in sales account management. Ready to work onsite in McKinley, Taguig with a night shift schedule.

Qualifications

• 1 year experience in handling Sales Account required.
• Experience in handling Telco Account is an advantage.
• Open to working a graveyard shift.

Responsibilities

• Assist in keeping clients and renewing contracts.
• Manage inquiries concerning billing and accounts.
• Ensure a smooth and gratifying customer experience.

Skills

Customer relationship management

Sales account management

Consultative selling

Communication skills

Education

Bachelor's degree

Job description

Customer Service Representative (Sales Account + Open for fresh graduate)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Role: Customer Service Representative - Sales and Retention Account

Industry of the company: BPO Company

Work Schedule: Night Shift Schedule

Work Arrangement: Work Onsite

Duties:

• Assist in keeping clients and renewing contracts, as per company objectives.
• Ascertain and fulfill client requirements, engage in consultative, value-oriented sales and account management discussions.
• Serve as the primary liaison for internal sales teams and customers
• Manage inquiries concerning billing and accounts
• Ensure a smooth and gratifying customer experience
• Maintain current data in CRM systems and ensure all customer interactions are recorded accurately
• Collaborate with internal support teams to manage reporting, escalations, and continuous process improvements
• Organize and supervise follow-up communication to aid in closing deals and maintaining ongoing relationships
• College Degree
• 1 year experience in handling Sales Account
• Experience in handling Telco Account is Advantage
• Open to working a graveyard shift
• Willing to work onsite in McKinley, Taguig
• Can commence at the earliest opportunity