Customer Service Representative (Open for undergraduates)

J-K Network Services; Muntinlupa; On-site; PHP 290,160 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO for Employee and 2 Free Dependents

13th Month Pay

Job summary

J-K Network Services is looking for a Customer Service Representative based in Muntinlupa. The role requires 1-3 years of experience in customer service within a BPO environment and the ability to work on a shifting schedule. Key responsibilities include responding to customer inquiries, conducting follow-ups, and maintaining records. The company offers a salary range of Php26,000-Php40,000 and provides benefits such as HMO, performance bonuses, and 13th-month pay. Immediate start is available.

Qualifications

• 1-3 years of experience in Customer Service in a BPO Company.
• Willing to work on a shifting schedule.
• Can start as soon as possible.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Conduct follow-up communications to ensure customer satisfaction.
• Generate and analyze reports to improve service quality.
• Maintain organized and accurate customer records.
• Support various tasks as needed to enhance team performance.

Skills

Customer Service Experience

Problem-solving

Time Management

Education

Diploma or Equivalent

Job description

On-site - Muntinlupa 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

COMPANY PROFILE: The company is already 18 years in the industry and they provide a wide range of BPO services including Customer Service Outsourcing, IT Service Desk Operations, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation Services. They have state-of-the-art infrastructure in prime business locations in Manila, with 24/7 operations support.

Position: Customer Service Representative (Open for Undergraduate)

Company Industry: BPO Company

Salary Offer: Php26,000-Php40,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

BENEFITS

• Government Mandated Benefits
• HMO for Employee and 2 Free Dependents (On Day 1)
• 13th Month Pay

JOB REQUIREMENTS

• With at least 1-3 year of experience in Customer Service in a BPO Company
• Willing to work on a shifting schedule
• Willing to work fully onsite in Clark, Pampanga
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries, providing accurate information and effective resolution to issues.
• Conduct follow-up communications to ensure all concerns are fully addressed and customer satisfaction is achieved.
• Generate and analyze reports to identify recurring issues, trends, and opportunities for improving service quality.
• Maintain organized, accurate, and up-to-date customer records across all relevant systems.
• Perform additional duties and support various tasks as assigned to enhance team performance and overall service delivery.