Customer Service Representative - Sales and Retention Account

J-K Network Services; Taguig; On-site; PHP 256,680 - 334,800; Full time

Job summary

A leading BPO company in Taguig is seeking a Customer Service Representative for Sales and Retention. This role involves maintaining client relationships, managing inquiries, and ensuring customer satisfaction during night shifts. Candidates must have at least a College Degree and experience in sales retention. The company offers an onsite working arrangement with a salary range of Php23,000 to Php30,000.

Qualifications

• 1 year experience in handling Sales and retention Account.
• Experience in handling Telco Account is an advantage.
• Open to working a graveyard shift.

Responsibilities

• Assist in keeping clients and renewing contracts.
• Engage in consultative sales and account management discussions.
• Serve as the primary liaison for internal sales teams and customers.

Skills

Customer Relationship Management

Sales Skills

Communication Skills

Education

College Degree

Job description

Overview

The establishment of this company took place in 1976. Among the IT companies that are growing most rapidly, not just in the Philippines but also in Canada and Australia. This firm specializes in business consulting, systems integration, and IT services.

Role: Customer Service Representative - Sales and Retention Account

Industry of the company: BPO Company

Location: McKinley, Taguig City

Salary: Php23,000-Php30,000

Work Schedule: Night Shift Schedule

Work Arrangement: Work Onsite

Responsibilities

• Assist in keeping clients and renewing contracts, as per company objectives.
• Ascertain and fulfill client requirements, engage in consultative, value-oriented sales and account management discussions.
• Serve as the primary liaison for internal sales teams and customers
• Manage inquiries concerning billing and accounts
• Ensure a smooth and gratifying customer experience
• Maintain current data in CRM systems and ensure all customer interactions are recorded accurately
• Collaborate with internal support teams to manage reporting, escalations, and continuous process improvements
• Organize and supervise follow-up communication to aid in closing deals and maintaining ongoing relationships

Qualifications

• College Degree
• 1 year experience in handling Sales and retention Account
• Experience in handling Telco Account is Advantage
• Open to working a graveyard shift
• Willing to work onsite in McKinley, Taguig
• Can commence at the earliest opportunity