Customer Service Associate – Retail Account

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Taguig, Philippines, is seeking a Customer Service Associate for a Retail Account. The role is on-site and requires a college graduate with no prior BPO or customer service experience.

You will handle inbound voice calls and provide professional support to customers. You'll work in a shift schedule, using company systems to assist with orders, payments, and account information, while maintaining professionalism and confidentiality.

Qualifications

• College graduate
• No BPO experience required
• No previous customer service experience required
• Willing to work onsite
• Willing to work on a shifting schedule
• Comfortable handling voice calls and interacting with customers professionally.

Responsibilities

• Handle incoming customer calls and provide excellent customer service.
• Assist customers with inquiries regarding products, orders, account information, payments, and other retail-related concerns.
• Listen carefully to customers, identify their concerns, and provide appropriate solutions.
• Process customer requests and transactions accurately using company systems and tools.
• Explain products, services, policies, and procedures in a clear and professional manner.
• Resolve customer concerns while maintaining a positive and courteous attitude.
• Escalate complex or unresolved concerns to the appropriate department when necessary.
• Document customer interactions and update account information accurately.
• Meet established performance standards, including quality, productivity, attendance, and customer satisfaction.
• Maintain professionalism and confidentiality when handling customer information.
• Follow company policies, procedures, and security guidelines at all times.

Skills

Communication skills

Customer service mindset

Education

College graduate

Job description

Customer Service Associate - Retail Account

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

As a Customer Service Representative (CSR) for a Retail Account, you will be responsible for assisting customers through inbound voice calls and providing professional, accurate, and timely support.

Key Responsibilities

• Handle incoming customer calls and provide excellent customer service.
• Assist customers with inquiries regarding products, orders, account information, payments, and other retail-related concerns.
• Listen carefully to customers, identify their concerns, and provide appropriate solutions.
• Process customer requests and transactions accurately using company systems and tools.
• Explain products, services, policies, and procedures in a clear and professional manner.
• Resolve customer concerns while maintaining a positive and courteous attitude.
• Escalate complex or unresolved concerns to the appropriate department when necessary.
• Document customer interactions and update account information accurately.
• Meet established performance standards, including quality, productivity, attendance, and customer satisfaction.
• Maintain professionalism and confidentiality when handling customer information.
• Follow company policies, procedures, and security guidelines at all times.

Qualifications

• College Graduate
• No BPO experience required
• No previous customer service experience required
• Willing to work onsite
• Willing to work on a shifting schedule
• Must be comfortable handling voice calls and interacting with customers professionally.

Working Location

(G/F Teleperformance Building), corner Le Grand Ave, Taguig, Metro Manila, Philippines