Customer Service Agent (Open For Fresh Graduate)

J-K Network Services; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Leave credits

Life insurance

Job summary

A service provider company in Makati is hiring a Customer Service Agent. This full-time position is open to fresh graduates and students. Responsibilities include providing information, resolving complaints, and assisting customers with various needs. Candidates should be willing to work onsite and have a background in customer service or BPO. The role offers performance bonuses and other incentives.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service/BPO is preferred.
• Must be amenable to work onsite in Makati.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Assist customers with order placement and account concerns.
• Troubleshoot and resolve customer complaints for positive experience.
• Record customer interactions and feedback in the system.
• Coordinate with internal departments for escalated concerns.

Skills

Experience in customer service/BPO

Education

Bachelor's degree or undergraduate

Job description

Customer Service Agent (Open for fresh graduate)

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Position: Customer Service Agent

Work Schedule: Monday - Friday

COMPANY PROFILE: This company provide server installation, operation, maintenance, and security services mainly for cloud environments with manned monitoring and 24/7 full support. This company founded year 1992.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

HMO

13th month pay

Leaves credits

Life insurance

Insurance Health & Wellness

HMO

JOB REQUIREMENTS

• Undergraduate / Senior is welcome to apply
• Fresh Graduate can apply
• Experience in customer service/BPO
• Amenable to work onsite
• Amenable to work in Makati

JOB RESPONSIBILITIES

• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, account concerns, billing issues, and general support needs.
• Troubleshoot and resolve customer complaints, ensuring a positive customer experience.
• Record and update customer interactions, transactions, and feedback in the system.
• Coordinate with internal departments (e.g., sales, logistics, technical) for escalated concerns.

RECRUITMENT PROCESS

Initial and Final Interview is online (Zoom)