Customer Service Representative(Pure Voice)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment services company in Davao del Sur is seeking a Customer Service Representative. The role involves responding to customer inquiries and assisting with orders and account issues. Ideal candidates are SHS graduates with strong communication skills, and no prior experience is necessary. Join the team and start your career in customer service!

Qualifications

• No specific experience required.
• Ability to communicate effectively with customers.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Assist customers with orders and account issues.
• Troubleshoot problems and maintain customer records.

Skills

Strong communication skills

Education

SHS Graduate

Job description

Requirements

• SHS Graduate
• with or without experience
• strong communication skills

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person in a professional and timely manner
• Assist customers with orders, product information, account issues, returns, and general concerns
• Troubleshoot problems and provide solutions or escalate to the appropriate team when necessary
• Maintain accurate customer records and document all interactions in the CRM system
• Follow communication scripts and guidelines to ensure consistency and quality service
• Meet or exceed individual and team performance metrics (e.g., response time, satisfaction scores)
• Stay updated on product knowledge, promotions, and company policies