CSR (Customer Service)

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading recruitment firm in Cebu City is seeking a customer service representative to handle inquiries via various communication channels. The ideal candidate should have experience in BPO, possess strong communication skills, and be open to both high school graduates and college undergraduates. This position emphasizes efficient issue resolution and accurate information delivery.

Qualifications

• At least 2 years and 6 months of experience in BPO.
• Fresh college graduates are also welcome to apply.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and troubleshoot issues efficiently.
• Maintain detailed customer interaction records in the CRM.

Skills

Strong communication skills

Education

HS Graduate or College Undergraduate

Job description

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and troubleshoot issues efficiently and professionally.
• Process orders, returns, and account updates as required.
• Maintain detailed customer interaction records in the CRM or ticketing system.
• Escalate complex issues to the appropriate department when necessary.
• Follow communication scripts, guidelines, and policies.

Qualifications

• HS Graduate or College Undergraduate
• with at least 2 years and 6 months of experience in BPO
• College graduates are also welcome to apply.
• Must have strong communication skills.