Customer Service Representative

HRTX; Metro Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

HRTX is seeking a Customer Service Representative to be the frontline between the company and its customers across voice, chat, or email. You will deliver accurate product and billing information, resolve concerns, and ensure overall customer satisfaction through professional communication.

Qualifications include at least SHS or college graduate, a minimum of 1 year in international voice BPO, excellent English communication (verbal and written), and strong problem-solving with the ability to

Qualifications

• Excellent English communication skills (verbal and written).
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and navigating multiple systems.

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, email, or other channels.
• Provide accurate information about products, services, orders, billing, or account details.
• Resolve customer complaints, process refunds or returns, and follow up to ensure full resolution.
• Maintain professional and empathetic communication at all times.

Skills

English communication

Customer service

Problem solving

Multitasking

Computer navigation

Education

SHS or college graduate

Job description

About the job Customer Service Representative

This position will be the frontline of communication between the company and its customers, responsible for providing excellent service, resolving concerns, and ensuring customer satisfaction across voice, chat, or email platforms.

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, email, or other communication channels.
• Provide accurate information about products, services, orders, billing, or account details.
• Resolve customer complaints, process refunds or returns, and follow up to ensure full resolution.
• Maintain professional and empathetic communication at all times.

Requirements

• At least SHS Graduate or College Graduate
• At least 1 year of international voice BPO experience
• Excellent communication skills in English (verbal and written)
• Strong problem-solving and multitasking abilities
• Proficiency in using computers and navigating multiple systems