Customer Service Representative (Onsite)

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

A recruitment outsourcing company in Bacolod is looking for customer service representatives. You will handle customer communication through calls, emails, and chats, resolving queries and documenting interactions. Ideal candidates are HS or college graduates with strong communication skills. Experience is a plus, but not mandatory. Join a dynamic team focused on customer satisfaction.

Qualifications

• Experience is not required, but strong communication skills are essential.
• Good communication skills with customers.

Responsibilities

• Answer incoming calls, emails, or chats from customers efficiently.
• Resolve customer queries, complaints, and requests accurately.
• Document all customer interactions in CRM systems.
• Document all customer interactions in CRM or internal systems.
• Escalate unresolved issues to the appropriate departments or team leads.
• Meet or exceed performance metrics such as AHT, CSAT, FCR, and attendance.
• Follow company policies and procedures, especially regarding data security and customer privacy.

Skills

Strong communications skills

Strong communication

Education

HS Graduate or College Graduate

Job description

Job Requirements

• HS Graduate or College Graduate
• with or without experience
• strong communications skills

Responsibilities

• Answer incoming calls, emails, or chats from customers in a professional and courteous manner.
• Resolve customer queries, complaints, and requests efficiently and accurately.
• Provide product/service information and help customers troubleshoot issues.
• Document all customer interactions in CRM or internal systems.
• Escalate unresolved issues to the appropriate departments or team leads.
• Meet or exceed performance metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), FCR (First Call Resolution), and attendance.
• Follow company policies and procedures, especially regarding data security and customer privacy.