Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Iloilo City is looking for a customer service representative. The role involves responding to customer inquiries, resolving complaints, and maintaining accurate records. Strong communication skills are required, and candidates may apply with or without experience. This is a great opportunity for both college undergraduates and graduates to enter the customer service field.

Qualifications

• Strong communication skills are essential.
• Ability to resolve customer complaints effectively.
• Experience with CRM tools is a plus.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or chat.
• Resolve customer complaints, provide appropriate solutions.
• Maintain accurate records of customer interactions using CRM tools.

Skills

Strong Communication skills

Education

College Undergraduate or College Graduate

Job description

• Respond to customer inquiries promptly via phone, email, or chat.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions using CRM tools.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate departments as needed.
• Meet performance targets such as customer satisfaction and response times.

Requirements

• College Undergraduate or College Graduate
• with or without experience
• Strong Communication skills