Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Iloilo City; On-site; PHP 240,000 - 300,000; Full time

Job summary

A staffing and consulting firm in Iloilo City seeks candidates for a customer service representative position. Responsibilities include assisting customers, processing inquiries, and resolving issues. Ideal applicants will have at least one year of BPO international voice experience or strong communication skills, with fresh graduates also welcome. This role offers a chance to join a dynamic team focused on delivering exceptional customer service.

Qualifications

• Minimum 1 year of BPO international voice experience.
• Willingness to consider fresh graduates with strong communication skills.
• Fresh graduates welcomed with strong communication skills

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and resolve issues promptly.
• Process orders and requests in a timely manner.
• Maintain customer records and update information as necessary.
• Collaborate with team members for quality service.

Skills

Strong communication skills

Education

High School or Senior High School graduate

At least 2 years in college

Job description

Job Requirements

• At least High School (HS) or Senior High School (SHS) graduate with minimum 1 year of BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We also welcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints and resolve issues promptly and professionally.
• Process orders, forms, and requests in a timely manner.
• Maintain customer records and update account information as necessary.
• Collaborate with team members to ensure quality customer service.