Customer Service Representative or CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment agency in Metro Manila is seeking individuals to manage customer inquiries across various channels. The ideal candidate must be a high school or college graduate, with excellent communication skills, ready to assist customers in a fast-paced environment. Experience is not mandatory, making this an excellent opportunity for fresh graduates.

Qualifications

• Ability to handle customer inquiries promptly and professionally.
• Capability to resolve customer complaints efficiently.
• Experience in maintaining detailed customer records.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information on products and services.
• Process orders and maintain customer records.

Skills

Excellent Communication skills

Education

HS Graduate or College Graduate

Job description

• Promptly and professionally handle customer inquiries via phone, email, and chat.
• Provide clear and accurate information on products, services, policies, and procedures.
• Efficiently resolve customer complaints and escalate issues when necessary.
• Process orders, forms, applications, and customer requests.
• Maintain accurate and detailed customer records.
• Coordinate with internal teams to meet customer needs.
• Follow up to ensure customer satisfaction and issue resolution.

Qualifications:

• HS Graduate or College Graduate
• With or without experience
• Excellent Communication skills