Customer Services Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

A recruitment outsourcing company in Taguig is seeking customer support representatives to assist with inquiries via phone, email, chat, or in person. Candidates should have strong communication skills, and both experienced and inexperienced applicants are welcome. The role includes resolving issues, maintaining records, and following up with customers to ensure satisfaction.

Qualifications

• Strong communication skills.
• With or without experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues promptly and professionally.
• Escalate complex or unresolved issues to the appropriate departments.
• Document all customer interactions and maintain detailed records.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet or exceed performance metrics.

Skills

Strong communication skills

With or without experience

Job description

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues promptly and professionally.
• Escalate complex or unresolved issues to the appropriate departments.
• Document all customer interactions and maintain detailed records.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet or exceed performance metrics (e.g., response time, customer satisfaction scores).

Qualifications

• Strong communication skills
• With or without experience