Customer Service Representative -Paid Training

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance incentives

Competitive salary

13th Month Pay

HMO with 3 free Beneficiaries

Retirement/Life Insurance

Work-life balance programs

Job summary

A leading communication consultancy in the Philippines is seeking candidates for customer service roles. Responsibilities include communicating with customers, resolving issues, and matching demands to products. The position offers a competitive salary, 13th Month Pay, HMO with free beneficiaries, and opportunities for career growth. No prior experience is necessary, making it an ideal opportunity for new job seekers.

Qualifications

• No experience required, strong communication skills preferred.

Responsibilities

• Communicate with customers via phone or written correspondence.
• Resolve customer issues on the first contact whenever possible.
• Match customer demands to clients' products and services.
• Use negotiation skills to achieve customer buy-in.
• Share information with internal and external clients.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required