Chat Support Representative/ Voice and Non-Voice Agent

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance incentives

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Processes

Job summary

A reputable communications consultancy in Quezon City is seeking candidates for customer service roles. Responsibilities include communicating with customers, resolving issues, and matching demands to products. The position offers an open work environment, competitive salary, 13th-month pay, HMO with beneficiaries, maternity/paternity leave, and opportunities for rapid career growth.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or by way of written correspondence.
• Resolves customer issues on the first call/contact whenever possible.
• Matches customers’ demands to Clients’ products and services.
• Uses influencing skills to achieve customers’ buy-in.
• Communicates specific information to clients and shares understanding with colleagues.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required