Call Center Representative - Front Desk Office

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

An open, friendly and professional work environment

Performance incentives and employee perks

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communications consultancy in Metro Manila seeks candidates for various accounts including Travel and Sales. The role involves customer communication, issue resolution, and matching customer needs with products. No experience is required, offering a friendly work environment and opportunities for growth, performance incentives, competitive salary, and benefits like HMO and 13th Month Pay.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible.
• Matches customers’ demands to Clients’ products and services.
• Uses influencing abilities to recover from objections and achieve buy-in.
• Communicates specific information to internal and external clients.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required