Non Voice Representative- With or Without Experience CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 288,000 - 432,000; Full time

Benefits offered by this job

Open and friendly work environment

Performance incentives

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

HMO with 3 beneficiaries on Day One

Maternity/Paternity leave 20%

Career advancement opportunities

Retirement/Life insurance

Work-life balance programs

Competitive salary

Job summary

A leading communications consultancy in Quezon City is seeking candidates for various roles, including travel, sales, healthcare, and more. Responsibilities include effective communication with customers and problem resolution on the first call. Opportunities for growth and competitive benefits, including 13th month pay and HMO for dependents, are offered. No experience is required, making this a great entry-level opportunity.

Qualifications

• Able to communicate effectively via phone and written correspondence.
• Can resolve customer issues promptly.
• Ability to match client products with customer needs.

Responsibilities

• Communicate with customers to deal with concerns.
• Resolve customer issues on the first contact.
• Match customer demands to products and services.
• Uses negotiation to recover objections and gain buy-in.
• Conveys information to internal and external clients and collaborates with colleagues.

Skills

Customer communication

Problem-solving

Influencing skills

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required