Customer Service Representative - Easy Pioneer Account

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Opportunities for rapid career growth

Work-life Balance Programs

Job summary

A leading communications consultancy in Quezon City is seeking candidates for customer communication roles. The ideal candidate will handle customer inquiries via phone and written correspondence, resolving issues on the first contact. This position offers a supportive work environment, competitive salary, and various benefits such as performance incentives and career growth opportunities. No prior experience is required.

Qualifications

• No experience required but communication skills are necessary.
• Ability to resolve customer concerns on first contact.
• Ability to match customer needs to products and services.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence.
• Resolves customer issues on the first call without transfers.
• Matches customer demands to products and services.
• Uses influencing abilities to recover objections.
• Communicates specific information to clients.

Skills

Communication skills

Customer service

Phone etiquette

Problem solving

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required