Customer Service Associate - Start ASAP

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Performance incentives

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Job summary

A local communication consultancy is seeking candidates for a customer service role in Quezon City. The position offers opportunities for career growth, performance incentives, and a supportive work environment. Ideal for those without prior experience looking to start a rewarding career.

Qualifications

• No experience required

Responsibilities

• Communicates with customers to deal with concerns.
• Resolves customer issues on the first call when possible.
• Matches customers’ demands to clients’ products.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Overview

We are continuously looking for candidates for our team. Accounts that we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Qualifications

• No experience required

What We Offer

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!