Call Center Representative/ Chat Support Agent

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

HMO for 3 beneficiaries

Maternity/Paternity leave 20%

Rapid career growth for top performers

Retirement/Life Insurance

Work-life balance programs

Job summary

A communication consultancy company in Quezon City is looking for candidates for customer service roles. Responsibilities include resolving customer issues via phone or written correspondence and matching customer demands to products. The position offers a friendly work environment, competitive salary, performance incentives, and opportunities for rapid career growth. No experience is required, making this a great entry point into the industry.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to resolve concerns.
• Resolves customer issues on the first contact when possible.
• Matches customers' demands to clients' products and services.
• Uses influencing skills to recover from objections and gain customer buy-in.
• Communicates specific information to internal and external clients.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required