Client Service Representative – Chat/Email/Calls – Newbie Friendly

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communications consultancy in Mandaluyong is looking for candidates for their team. The role involves communicating with customers to resolve issues and match their needs with available services. They offer a friendly work environment with performance incentives, competitive salary, and various employee benefits such as healthcare and retirement insurance. No experience is needed, making this an excellent opportunity for entry-level candidates seeking career growth.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or written correspondence.
• Resolves customer issues on the first call/contact whenever possible.
• Matches customers’ demands to Clients’ products and solutions.
• Uses influencing abilities to recover from objections.
• Communicates specific information to internal and external clients.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required