Customer Care Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A leading communications consultancy in Quezon City seeks customer service representatives to handle customer inquiries and resolve issues efficiently. No experience is required, making this a perfect entry-level opportunity. You will engage with customers via phone and email, aligning their needs with company products. Enjoy a competitive salary, 13th-month pay, and comprehensive benefits including HMO from day one.

Qualifications

• At least 18 years old and above.
• No experience required.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence.
• Resolves customer issues on the first call/contact whenever possible.
• Matching customers’ demands to Clients’ products and services.

Job description

Overview

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Apply Now

APPLY NOW!

Qualifications

• At least 18 years old and above
• No experience required