Customer Service Associate - Chat Support- Paid Training

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Open, friendly and professional work environment

Opportunities to grow and be promoted within the company

Performance incentives and employee perks and benefits

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communications consultancy in Quezon City is seeking candidates for customer service roles. Responsibilities include communicating with customers, resolving issues, and matching needs to products. Opportunities for growth, competitive salary, and various employee benefits are offered. No experience is required, making it a great way to start a career in customer service.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or by written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without transferring the caller.
• Matches customers’ demands to clients’ products and services.
• Uses influencing abilities to recover from objections and achieve customer buy-in.
• Communicates specific information to internal and external clients.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required