Customer Service Representative | PHP 30,000 Joining Bonus*!

Accenture; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Bonuses & incentives

Training & certification

Paid sick and vacation leaves

Job summary

Accenture is seeking a Customer Service Representative to join our Manila team on-site in Taguig. You will handle customer inquiries, resolve issues, and ensure service levels are met with quality interactions. The role requires good communication and a willingness to work shifts, including holidays.

Open HS/SHS graduates with at least 6 months BPO experience are welcome; full-time onsite work is required in Taguig City. Training, benefits, and a supportive team culture are part of the package.

Qualifications

• Open HS or SHS graduates with at least 6 months BPO experience.
• Strong communication skills.
• Willing to work full-time onsite in Taguig City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR provides customer service support per scope of work and SLAs.
• Ensure call quality and meet customer care needs promptly.

Skills

Communication skills

BPO experience

Education

Open HS or SHS graduates

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

• Strong communication skills.

• Willing to work full-time onsite in Taguig City

• Amenable to shifting schedules and holiday work