Customer Service Representative (Open for Highschool Graduate)

J-K Network Services; Taguig; On-site; PHP 223,000 - 379,000; Full time

Benefits offered by this job

Government Mandated benefits

13 Month Pay

HMO

Health Insurance and Life Insurance coverage

Flexible Working Arrangements

Healthy Work Environment

Job summary

An IT BPO company is seeking a Customer Service Representative to manage customer communications and provide support. Candidates should have customer service experience and be open to various educational backgrounds. The role requires effective communication and problem-solving skills. This position offers on-site work in Taguig City with a focus on a positive work environment and various benefits.

Qualifications

• Open to HS(old curriculum)/SHS grads, college undergraduates and college grads.
• At least 6 months to 1 year work experience in customer service.
• Willing to attend face-to-face interview.

Responsibilities

• Manage incoming and outgoing customer communications via calls, chats, and emails.
• Maintain accurate client information by updating account records.
• Address customer complaints effectively and offer solutions.
• Respond to customer inquiries and provide assistance as needed.
• Gather and communicate customer feedback regarding products and services.

Skills

Customer service experience

Communication skills

Problem-solving

Email handling

Education

High School Graduate or College Undergraduate

College undergraduate

Job description

COMPANY PROFILE:An IT BPO company delivers technology-driven services with a strong focus on customer support, social media, strategic solutions, and emerging technologies. Committed to driving innovation, the firm consistently seeks to enhance and modernize the tech landscape.

Position: Customer Service Representative

Company Industry: BPO/IT Company

Work Location: Taguig City

Work Schedule: Nightshift

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

BENEFITS:

• Government Mandated benefits
• 13 Month Pay
• HMO
• Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment

JOB REQUIREMENTS:

• Open to HS(old curriculum)/SHS grads, college undergraduates and college grads
• with at least 6 months to 1 years work experience in customer service
• Amenable to work in TAGUIG CITY
• Willing to attend face to face interview

JOB RESPONSIBILITIES:

• Manage both incoming and outgoing customer communications through phone calls, live chats, and emails.
• Maintain accurate client information by regularly updating account records.
• Address customer complaints effectively and offer appropriate solutions.
• Respond to all customer inquiries and provide assistance as needed.
• Gather and communicate customer feedback regarding products, services, and overall support

RECRUITMENT PROCESS: (FACE TO FACE)

• Initial interview
• Assessment
• Final interview
• Job Offer

Look for Ms.Riva