Customer Service Representative - 70 Headcount Needed (Php 40,000 Signing Bonus)

J-K Network Services; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential pay

Allowances

Company-sponsored trainings

Flexible Working Arrangements

Travel Opportunities abroad

Travel Opportunities abroad

Job summary

A leading BPO & IT Company in Taguig is seeking a Customer Service Representative to provide exceptional support. Candidates must have at least 6 months of experience in customer service, preferably in a BPO environment, and be willing to work onsite. The role involves updating client records, handling customer inquiries, and ensuring high service levels. Benefits include health insurance and flexible working arrangements.

Qualifications

• At least 6 months’ work experience as Customer Service Representative.
• Experience working in a BPO company is preferred.
• Amenable to attend face-to-face interviews.

Responsibilities

• Provide customer service support according to the scope of work.
• Update account details to keep client records up to date.
• Handle customer complaints and provide solutions.
• Respond to all customer questions and inquiries.
• Ensure the highest levels of customer service.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Graduate or Undergraduate

Undergraduate status

Job description

Client Profile

This company is a global ownership base and has over 800 customers. They offer consulting services, digital, IT solutions, and other services.

Position

Customer Service Representative

Company Industry

BPO & IT Company

Work Location

Taguig

Work Schedule

Shifting Schedule

Salary

Negotiable

Work Set-up

Work Onsite

Benefits

• Health Insurance (HMO)
• Life Insurance
• Maternity leave
• Paternity leave
• Loyalty Gift
• Christmas Gift
• Night Differential pay
• Allowances
• Company-sponsored trainings, upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Travel Opportunities abroad

Description

• Open for SHS Graduate and Undergraduate.
• With at least 6 months’ work experience as Customer Service Representative.
• Experience working in BPO Company.
• Amenable to attend Face-to-Face Interview.
• Amenable to work onsite in Taguig.

Responsibilities

• Responsible for providing customer service support according to the scope of work and service level requirements.
• Update account details to keep client records up to date.
• Responsible to handle customers complaints and provide solutions.
• Respond and handles all customer questions and inquiries.
• Provide guidance and support to ensure the highest levels of Customer Service.

Recruitment Process

• HR Interview
• Second Interview
• Final Interview
• Job Offer